Shipping and Returns

We usually ship within 2-3 days (except for local holidays and Sundays). We would share the consignment tracking no. with you to help you with the tracking and coordination, if required.

The domestic (within India) consignments are usually delivered in 2 to 3 working days of dispatch. Deliveries outside India may take about 5 to 6 working days. Please note, the delivery time may vary with the location, domestic as well as international.

Do note – any custom fee, duty, charges on account of local import regulations, would have to be borne by you.

GENERAL POLICIES
  1. We would require the ‘proof of purchase’ for the return or exchange
  2. Used and second hand purchases would not be eligible for the return or exchange
  3. The right to cancel any order remains with Cuddle n Care. We would process the refund in full for such a cancellation
  4. We would not be able to add or alter the confirmed order however we may try to support address change request, if received well in time, before the dispatch of the consignment
  5. Any item that has been used, washed, or altered will not be accepted for any return or exchange unless the six months limited warranty is applicable on that
RETURN AND EXCHANGE

Each of the Carriers that we ship goes through multi-point checks. Still, if you discover any shortcoming, we would exchange the same on confirming the same with available carrier options at that point in time. This has to be informed to us within 15 calendar days of receiving your carrier.

Any kind of damage due to the handling of the package is also covered under this.

Any item that has been used, washed, or altered will not be accepted for any return or exchange. Promotional/sale items are final sale (no returns, exchanges or cancellations).

The products once ordered and paid for, would not be cancelled.