Frequently Asked Questions

What is Babywearing

Babywearing is the practice of keeping a baby or a toddler close and connected to your body as you engage in daily activities. This is through wearing them in any one of the varieties of baby carriers such as Wraps, Ring Slings, Meh Dai, Soft Structured Carrier, Onbuhimo and many others. Babywearing has been practiced for centuries among the different cultures from around the world.

As per Babywearing International, Babywearing is not about any particular parenting philosophy and it is not about any specific carrier. It can be practiced by any of caregivers including moms, dads, grandparents, siblings, nannies, nurses, doulas; in short, anyone who cares for a newborn, infant, or toddler.

What is ‘Kangaroo Care’

Kangaroo care, or skin-to-skin care, is a technique practiced on newborn, usually, preterm, infants wherein the infant is held, skin-to-skin, with an adult. Kangaroo care for pre-term infants may be restricted to a few hours per day, but if they are medically stable that time may be extended. Some parents may keep their babies in-arms for many hours per day.

What is a baby carrier?

It’s an article made primarily of fabric or traditional resources, worn on a caregiver’s body and used to carry or hold a baby (or a toddler) with little or no support from the caregiver’s arms. This would include a wrap or sling made of a cloth of more or less even width other than a structured baby carrier, or any baby carrier with straps.

How and when can I reach out to you?

Help is just a mail or a call away! You may write into us anytime over hello@cuddlencare.in or call (India Time) on +91 9920367673. We would try to respond to you, the quickest possible.

How can I choose a baby carrier? When would I receive the same after I confirm?

You may choose the Baby Carriers available on our web-site (www.cuddlencare.in) and at our partner retailers. We usually ship within 2-3 days (except for local holidays in India and   Sundays). We would share the consignment tracking no. with you, to help you with the tracking and coordination, if required.

The domestic (within India) consignments are usually delivered in 2 to 3 working days of despatch. Deliveries outside India may take about 5 to 6 working days. Please note, the delivery time may vary with the location, domestic as well as international.

Do note, any ccustoms fee, duty, charges on account of local import regulations, would have to be borne by you.

How do I care for my cuddle n care carrier?

Most of our carriers are easy to care for and could be either be machine washed and hand washed.  Please check our wash care section for more.

I would like to have a bit of customization while choosing my carrier. can you help me with that?

We truly believe and understand that every individual has different needs and we are happy to help you receive a carrier that best suits your requirements and allows you to optimally use it throughout your babywearing journey. Customisation is one of our USPs and we would love to extend that to you!

Can I change my shipping address?

You realise that you haven’t shared the correct delivery address! In case this happens, you should immediately mail us your concern with the complete order details. We would try our best to update the same, if the package is yet not despatched.

Can I return the carrier, I bought?

Each of the Carriers that we ship goes through multi-point checks. Still, if you discover any shortcoming, we would exchange the same on confirming the same with available carrier options at that point in time. This has to be informed to us within 15 calendar days of receiving your carrier.

Any kind of damage due to the handling of the package is also covered under this.

Is there some way I could try out your carriers before choosing one?

Sure. You may try out our carriers and receive suggestions by visiting us at our experience centre at Mumbai location. This facility is also available at certain more locations in India. To know more, you may please write in to us at hello@cuddlencare.in

Can I try out cuddle n care carrier for a while to check out my ease and also to share my feedback / review?

We would be happy to help you. This is considering the availability of testers carriers and ongoing carrier travel program, if applicable to your location / city.

In what ways I can partner with cuddle n care?

You may become a reseller partner for Cuddle n Care. This is subject to fulfilment of certain qualification criterion. Reach out to us with your thoughts and we would be happy to suggest the way out.